Mark R. Washburn 1305 Mills Meadow Drive Round Rock,Texas 78664 (512)388-3362 Education A.S. in Pre-Engineering, 1983 Certification Cisco SNA Internetworking Products, 1993 Enhanced Certified Novell Engineer (ECNE -> SNA & TCPIP), 1993 Certified Novell Instructor (CNI), 1989 Novell Certified Engineer (CNE), 1987 Expertise * Experience in Wide Area Network administration Summary * Solid understanding of TCP/IP * Solid understanding of the OSI Reference Model and client/server architecture * Experience with packet-level diagnosis * Experience with Cisco products in a production environment * Data encapsulation, layering, and protocol demultiplexing * LAN/WAN media characteristics and access control methods * Windowing, flow control and relation to delay * Error detection and recovery * Buffering, queuing, and their impact on load conditions * Link-state and distance-vector algorithms * Network access control and security * Management, monitoring and fault isolation * Major services provided by Desktop, WAN and Internet groups: -- Desktop includes Appletalk, Novell IPX, XNS,NetBIOS/NETBEUI, IEEE 802.3 and 802.5 MAC Layers, IEEE 802.2 LLC1/LLC2 Layer. -- WAN includes Frame Relay, X.25 and synchronous point-to-point serial lines. -- Internet includes TCP/IP, and SNA/APPC * Major protocols and their functions and addressing structures Professional Accomplishments WAN Senior Technical Engineer responsible for replacing existing proprietary IBM SNA SDLC protocol backbone with newer and industry-supported Wide Area Network protocols using TCP/IP and IPX with multi-protocol routers. Duties included multivendor hardware and software verification and testing. Project duties included supervision and implementation of technical support to convert the existing private 9600 multi-point lease line topology to a point-to-point digital T1 Distributed-Star topology for seventy remote offices using multi-protocol routers. Projects directives included systems to manage legacy SNA/NetView systems and Novell Network-based LAN system concurrently. Gateway Redefined end-user access to mainframe sessions using client-server technology. Implemented and installed twenty-four Novell Runtime SAA gateways with 254 sessions per gateway attached to an IBM 3745 Model 610 via 802.2 protocol and Wide Area Network via IPX/SPX protocol. Unix Shell programming (grep,awk etc), X-Windows/Motif implementation and strong Unix administration skills. Supported a complex Unix network environment integrated with Novell Netware v3.x and Microsoft Windows v3.x. Network Experience in network management systems as follows: Management * SNMP compliance testing and MIB programming * Management systems including Cabletron Spectrum, Cisco-Works and Sun Net Manager * Network support and problem isolation, and resolution using the SNMP Management devices. * Integration with IBM's NetView using NVMT events and alerts Languages C++, Fortran Mark R. Washburn Page 2 Employment History Office of the Texas Attorney General, Austin,Texas (512)441-0611 Child Support Enforcement Data Services Division Position: Senior Technical Integration Engineer, January 1992 to Present Responsible for integrating IBM SDLC architecture and seventy Local Area Networks into a multi-protocol backbone using newer Wide Area technology. Developed protocol specifications (TCP/IP addresses, encapsulation methods), installation, management and implementation of TCP/IP and IPX/SPX Wide Area Network backbone replacing proprietary IBM SNA SDLC Wide Area Network backbone. Position: Senior technical Trainer, September 1990-January 1992 Prepared forty-two Integrated System Services Supported personnel for Certified Novell Engineer Program. Developed syllabuses, manuals, and lab exercises for multi-vendor networking systems implemented on the agency's Local Area Network. Position: Senior LAN Support Specialist, March 1988-September 1990 Designed, installed, and administered Child Support Enforcement's Local Area Networks. Developed cost justifications, installation procedures, and administrative analyses for seventy Novell Netware v3.x field office Local Area Networks. Encore Business Systems, Austin, Texas Position: Sales Representative, June 1987-December 1987 Responsible for installation, maintenance, and networking consulting for both corporate and individual accounts serviced by Encore Business Systems. LAN Concepts, Inc., Austin, Texas (512)836-3964 Position: Owner, 1984-June 1987 Propriety Novell Authorized Reseller. Responsible for sales, support, and training of PC hardware, software, and networks.